We’ve compiled a library of resources to assist you before, during and after you place your order. Don’t see what you need here? Contact KraftMaid Customer Care.
Description
Preparing for delivery
You’ll need a place to store your cabinets between the day they arrive and the day they’re installed. Here's how to do it right.
Inspecting your delivery
It’s impossible to resist peeking inside each shipping box to check out your cabinets as soon as they come off the truck. We'll tell you what to look for.
In the most used room of your home, your kitchen cabinets will likely suffer a few dings and scratches over the years. We’ll help you disguise the signs of wear and tear.
We believe in quality craftsmanship. We also believe that quality craftsmanship should last your lifetime, not just a set number of years. Simply put, your investment is protected for as long as you own it. All that’s left is to register your cabinetry using the button below.
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What is Your Warranty
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Cabinetworks Group Michigan LLC, warrants its cabinetry to be free of defects in material or workmanship for as long as they are owned by you, the original purchaser.
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How Do You Make a Warranty Claim?
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Please contact your local retailer from whom you purchased the product. If the retailer is not available, please contact Cabinetworks Group.
For additional details, please download the full warranty below.
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What Does the Warranty Cover
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Cabinetworks Group Michigan LLC, at its option, may elect to repair or to replace any KraftMaid product covered by this warranty. We are always innovating and actively seeking ways to improve our product offering and to make your life easier. As such, some replacement parts are subject to availability, and may differ from those originally supplied.
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What is Not Covered?
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The natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. We believe this is the beauty of nature and not a defect.
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Products or parts purchased without a finish.
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Wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.
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KraftMaid cabinetry purchased prior to 1999.
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To the maximum extent permitted by applicable law: This warranty does not cover indirect, special, incidental, or consequential damages, loss of use, or labor expenses in uninstalling or installing any material or parts, whether arising out of breach of warranty, breach of contract, negligence, tort, or any other legal theory, even if Cabinetworks Group Michigan LLC has been advised of the possibility thereof. Cabinetworks Group Michigan LLC disclaims responsibility for damages in excess of your purchase price. Some provinces and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty excludes all industrial, commercial and business usage, whose purchasers are hereby extended a one-year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of the warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. This warranty is not transferable.
How will your kraftmaid.com order arrive? When will it get there? How you can send something back? Find all the answers you need about online purchases here.
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Shipping and Delivery
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KraftMaid can only ship online orders to valid street addresses and cannot ship to P.O. Boxes or APO/FPO.
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Standard Shipping - Ground
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Shipping time for orders placed through kraftmaid.com is approximately 10-12 business days. Standard shipping is included in the cost of all online samples.
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Standard shipping for all other online products is $10 flat rate within the U.S. and $20 flat rate shipping to Canada.
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Order Cancellations
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If you have any questions regarding your purchase from kraftmaid.com, please call us at 1-888-562-7744. Once your order has been processed for shipment it can no longer be cancelled; it will need to be returned. Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below.
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Return Policy
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This Return Policy applies only to items ordered directly from KraftMaid Cabinetry via kraftmaid.com. Items ordered through KraftMaid retailers cannot be returned to or refunded by KraftMaid Cabinetry.
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You can cancel items or orders that haven't entered the shipping process yet by contacting Customer Care at 1-888-562-7744.
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No returns are accepted for finish chips or door samples. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final.
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You may return other items in their original condition within 30 days of receipt of the shipment. Product must be shipped back or postmarked prior to the expiration of the 30-day window. We will issue a full refund for the price of any item you return that meets this condition. KraftMaid can only refund shipping costs if the return is a result of our error. Touch-up paint kits, fill sticks and pens are not eligible for returns, all sales on these items are final.
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Credit cannot be issued without the following information:
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Order P.O. #
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Name
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Address
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City / State / ZIP Code
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Phone
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Email
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Reason for Return:\\r\\n
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Customer Choice
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Incorrect Item Received
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Arrived Damaged/Defective
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Other
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Packaging Your Return
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Please fill out the return information and your packing slip with your return.
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Guidelines for Proper Packaging:
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Wrap items separately and securely
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Use adequate cushioning material
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Use a rigid carton
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Apply strong tape designed for shipping (do not use string)
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Attach a single address label with a clear and complete delivery and return address
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For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Return address: KraftMaid Cabinetry Attn: Customer Care 15535 Old State Rd Middlefield, OH 44062
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Problems, Questions, Suggestions?
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If you have any questions regarding this order, please call us at 1-888-562-7744.
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Carrying KraftMaid cabinets in your kitchen and bath showroom is an excellent way to give your design team and your clients everything they want – a name they can trust, countless ways to create a truly personalized design plan and helpful assistance throughout the process. Become a dealer to combine your design savvy with our commitment to craftsmanship and on-trend styles.
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Whether you are looking for a traditional, modern, or transitional style, we have the capabilities to supply designers with the look they need. With our commitment to quality craftsmanship, partnering with us can help provide homeowners with peace of mind, knowing that they are investing in cabinets that will stand the test of time. We’re proud to partner with more than 12,000 designers in thousands of locations throughout North America. Offer KraftMaid® Cabinetry – the No. 1 name in cabinetry – at your kitchen and bath design center.
Starting in late 2020, we have experienced overwhelming interest for our products from dealers, showroom, and builders nationwide. As such, response times for new dealer-partner applications are currently slower.
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We invite you to fill out the form below, and a member of our sales staff will connect with you as soon as possible.
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Your patience is greatly appreciated.
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Why Become a KraftMaid Cabinetry Dealer?
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Since 1969, KraftMaid Cabinetry has focused on listening, observing and creating new ways homeowners can personalize their homes for how they want to live. We’re always looking for partners that bring this same approach to kitchen and bath design. If you’re committed to knowing your client’s needs as well as you know your profession, KraftMaid Cabinetry can support you with a collection of high-quality products, plus a variety of tools and resources – all backed by a team of associates dedicated to making your projects successful and your customers happy.
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Streamlined electronic ordering for simplicity and accuracy
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Responsive Customer Care staff – including Saturday availability
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Easy-to-use, online design and training tools
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The confidence of featuring products backed by a Lifetime Limited Warranty
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Thousands of product customization opportunities for truly unique designs
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Tips on when, how and where, to set up a delivery drop zone for your cabinet shipment. Plus, what you’ll need to do when they arrive.
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Delivery day can feel like a whirlwind of chaos. But with just a bit of preplanning, everything will go much smoother when the truck carrying your new kitchen pulls up to your home.
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Before Delivery
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While you’re waiting on your new cabinets to arrive, start thinking about how you’ll handle your shipment when it gets there.
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It’s going to be (surprisingly) big. A typical kitchen cabinet shipment comes in dozens of individual boxes of various shapes and sizes. And it will probably take up more space than you might imagine. Keep that in mind as you plan your delivery drop zone.
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Give yourself enough space. Clear out a large, open area. Look for a spot that’s about twice the size of your existing kitchen. You’ll want plenty of room to store and organize all the cartons, plus enough space to inspect and view the items within each box.
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Think out-of-the-way places. Choose a clean, dry and secure spot away from regular foot traffic to prevent any accidental dings. Then clear the path to your drop zone for easy access.
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Cars, not cartons. While your first thought might be to use the garage as your staging area, it’s best to find a conditioned space inside your home to store your shipment until installation. This will protect your cabinets from any moisture or temperature extremes, and allow them to acclimate to the conditions in your home.
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Keep it on the level. It’s also a good idea to find a storage area on the same floor as your kitchen. Your empty, out-of-the-way basement may seem ideal, until you have to carry large, heavy boxes down and back up again. (Consider using your basement for a temporary kitchen instead.)
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Plan for protection. If the room you choose for storage has a finished floor, lay down moving blankets, canvas tarps or old area rugs for protection.
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Stack smart. If you have to stack boxes in order to get all of your new cabinets to fit into your delivery drop zone, always place the smaller, lighter cartons on the top to reduce the chances of damage.
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Who will be home? Of course, you’ll need to be there to accept delivery, but what about the other members of your household? People will be coming in and out, leaving lots of openings for your escape artist cat. Having strangers in the house can stress out your nervous dog. And who will keep an eye on the kids while all this is happening? Think of ways to keep everyone safely out of the way.
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The cardboard conundrum. Lots of cabinets means lots of boxes. Ask your contractor if they’ll haul away packaging materials, or look for a nearby bulk recycling center to responsibly dispose of it yourself.
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Delivery Day
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When your cabinets arrive, it will be up to you (or your contractor) to verify the order is complete and sign off on delivery.
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Have a copy of your invoice handy. Your delivery driver will hand you a packing slip, which you’ll use to check in all the items coming off the truck. But it’s a good idea to have your original purchase invoice on hand to compare as well.
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Find the shipping labels. Each carton will have a shipping label that displays the SKU of the item inside. Multiple items, like crown molding, hardware or decorative accents, may be shipped in one box with multiple shipping labels.
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Look for obvious signs of damage. You won’t have time to open and inspect each carton during delivery. But you should check each carton for visible tears, crumpled corners or water stains. If you notice any, ask your driver to open that package. Note damaged items on your packing slip before you sign off, then call your designer right away to arrange a reorder.
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We’re Here to Help
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You can always contact KraftMaid® Customer Care to discuss your order as well. Call our toll-free consumer line at 1-888-562-7744 or use our contact form to email us with your questions.
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Don’t tear out your old kitchen just yet.
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Here are a few more things to help your remodel go smoothly.
Looking to find the right KraftMaid Cabinet replacement parts to get your kitchen or bath back in order? Explore a variety of cabinet shelving hardware to help you find the right cabinet parts to repair your door, shelf, drawer and more.
We're reshaping the industry with a focus on the environment and sustainability.
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Leading the Industry in Sustainable Kitchen Cabinetry
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As the first manufacturer to be Safe and Sustainable Cabinetry (SASC) certified, KraftMaid and Cabinetworks Group, the proud maker of KraftMaid Cabinetry, are pioneering greater environmental sustainability in cabinet production.
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Sustainable Materials, Measurable Results
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Prioritizing stringent water usage and carbon emissions monitoring alongside environmentally-friendly efforts to repurpose or recycle waste, our processes achieve resource efficiency that aligns with our high-quality production standards. And because these practices also help ensure KraftMaid-furnished homes are safer and healthier with minimal exposure to airborne pollutants, we've also been recognized with an Indoor airPLUS certification from the Environmental Protection Agency (EPA).
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The right materials. The right production practices. The right goals to create a greener tomorrow. Join KraftMaid and Cabinetworks Group in building not just cabinets, but a sustainable legacy.
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Learn more about Cabinetworks Group Safe and Sustainable Cabinetry Certification
Check out our collection of brochures for more information about creating a one-of-a-kind home with KraftMaid® products in your kitchen, bathrooms and more.
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KITCHEN GUIDEBOOK
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Designed to help homeowners navigate the kitchen remodeling process, our guidebook has tips that can help you remodel smartly, pictures of stylish kitchens to inspire you and ideas for storage solutions – along with all the beautiful doors and finish options you’ll have to choose from. It’s everything you need to get your project started in the right direction.
We build vanity cabinets for bathrooms the same way we build cabinets for kitchens – with quality and craftsmanship. Explore our bath-specific cabinetry and storage options. We even share some useful planning ideas to ensure your bath project turns out great.
Hardware may seem like a small thing, but it can make a big difference in the look of your room. Complete your design vision with dozens of on-trend styles and finishes.
With just a little effort on your part, your KraftMaid cabinets will last a lifetime. Use this guide to get a rock-solid installation and keep everything looking and working flawlessly for years to come.
Whether you’re wondering how to tackle a kitchen remodel, need help with a KraftMaid order or want to know how to get cabinetry replacement parts for an existing KraftMaid kitchen or bath, we’ve got answers to the most common kitchen cabinetry and kitchen remodel questions.
Looking for KraftMaid replacement cabinet doors and parts? You can purchase common KraftMaid cabinet replacement hardware, hinges and shelves directly from kraftmaid.com. Visit the Cabinet Replacement Parts section to browse items available for online purchase. A local KraftMaid retailer can help you place orders for more specific items, such as replacement doors, drawer fronts and moldings for your KraftMaid kitchen or bath.
We do! Visit the Cabinet Care page to find a variety of cabinet touch-up paint kits and fill sticks, along with quart-size cans of paints and stains to match all current KraftMaid kitchen and bath cabinet finishes. Your local KraftMaid retailer can also help you order the right products for your needs.
Your invoice or order number is linked to all of the details for your cabinetry, including door style, finish and wood species. Have it handy when you contact the KraftMaid Customer Care team. If that information is no longer available, take pictures of your cabinets (be sure to take a few that focus on the center panel and edge profile details of your particular door), to share with a local KraftMaid retailer. You may also remove a door and bring it with you. We’ve got door removal instructions to guide you. All it takes is a Phillips screwdriver.
Use the Track Your Cabinet Order tool on kraftmaid.com to see the current status of your order. KraftMaid tracking will provide updates at milestones, including order confirmation, the start of production and when your cabinets are out for shipping.
Contact the dealer or retailer who placed your order as soon as you can. They can place an expedited request to replace any missing or damaged products.
Because there is practically an unlimited number of ways to personalize your cabinets to fit your space, your needs and your style, we partner with kitchen and bath designers at more than 3,500 nationwide KraftMaid dealer locations to ensure you get exactly what you need. There is not an option to buy KraftMaid online or purchase cabinets direct from our factory. Find a distributor near you with our KraftMaid retailer locator tool.
You can find KraftMaid products on display and place orders at more than 3,500 dealers nationwide, including independent kitchen and bath design centers, The Home Depot® and Lowe’s®. You’ll also find skilled designers who can help you manage every step of your project and design a room you’ll love for a lifetime. Enter your ZIP Code on our Find a Supplier page to find out who sells KraftMaid cabinets near you.
Unfortunately, it’s difficult to provide an answer that would apply to most scenarios. That’s because the cost of KraftMaid kitchen cabinets varies greatly depending on the type and size of the cabinet, in addition to your choice of door style, wood species, finish and construction upgrades. (Also note, each KraftMaid retailer sets their own pricing to account for shipping costs to their service area.) After you work with a local designer to create a plan that fits your exact layout and specifications, they’ll develop a quote and present options to match your budget. No matter what, we’re confident you’ll find that KraftMaid delivers great value at any price.
We’re glad you asked. We encourage you to request samples of cabinet door styles and finishes you’re considering, to ensure you’ll get the exact look you’re after for your project. We even rebate the cost of your sample orders when you make your final cabinetry purchase. As you browse cabinet door styles, you’ll find each page includes a button to order a cabinet wood sample of the door style and/or finish you’ve selected. (A local KraftMaid retailer can help you order KraftMaid cabinet samples as well.)
Yes! If you have existing KraftMaid cabinets and need to replace kitchen cabinet doors or drawer fronts only, a local KraftMaid supplier may be able to help. Bring in your current cabinet door and drawer dimensions to get started. Sizes are limited to those in our current product line, but with thousands of products, most customers find something that works for their needs.
To ensure finish consistency and order completeness, we’ll build all of your cabinets at the same time, which means we work on one entire order at a time. Normal production lead time is about four to six weeks, with an added week for delivery. However, unforeseen circumstances such as inclement weather can have a significant impact on a “typical” delivery schedule. Use our Track Your Order tool to keep tabs on your individual order.
Visit this FAQ page for the latest updates on lead times at the time of your order. Check your email inbox for messages about your order status. And track your order on our website to see when your order moves to manufacturing and then delivery. (Have your purchase invoice/order number handy before you go.)
KraftMaid cabinets have been proudly made in America – Middlefield, Ohio to be exact – since 1969. What started as a workshop in a single-car garage has grown to become a state-of-the-art manufacturing facility with nearly 1,000 skilled craftsmen and women who produce 1.6 million cabinets a year.
Put simply: with craftsmanship, quality and care. We insist on using high-quality materials and components for KraftMaid cabinets. Then, we include construction features other manufacturers include only as an upcharge. And we test to ensure our products perform beyond industry standards. It all comes together by the hands of skilled cabinetmakers and finish artists who take great pride in their craft. See everything that goes into building a kitchen that you can love for a lifetime.
We use solid milled lumber in our doors, drawer fronts and face frames. From Maple, Oak and Cherry to Alder and Hickory, you’ll find several species of American hardwoods that help you achieve the look you want in your kitchen. You’ll also find solid wood on our dovetailed drawer boxes too. For improved stability and rigidity, KraftMaid cabinet cases and interior shelves are made of high-quality medium-density fiberboard (MDF) hardwood panels or veneered plywood. (Veneered plywood is included as standard on KraftMaid Vantage® and available as an upgrade on KraftMaid cabinets.)
Both The Home Depot and Lowe’s carry our core KraftMaid line. Within KraftMaid, you’ll find a comprehensive collection of cabinetry configurations and door styles backed by a Lifetime Limited Warranty. Wherever you shop, you’ll have all available finish and customization options at your disposal. Our KraftMaid Vantage line offers the same style choices, construction features and warranty as KraftMaid, but also includes an all-plywood construction upgrade and matching interiors on cabinets with glass doors as standard. KraftMaid Vantage is exclusively available at independent dealers. For homeowners who want an easy, budget-friendly solution, our KraftMaid Simplicity (The Home Depot) and KraftMaid Momentum (Lowe’s) lines focus on a limited selection of the most popular door styles and on-trend finishes. Each of these lines features a 25-year Limited Warranty.
We’ve found that some homeowners want matching cabinet paint to use on walls or other furniture in their kitchens or baths. We make kitchen cabinet color matching easy by offering quart-size cans in any color from our current palette.
Because we cover every finish we offer with two layers of protective topcoat, all you need to do to keep your wood cabinets looking new is wipe them with a soft, damp cloth. When you need to cut through tougher grease or grime from the face of your cabinets, use a gentle cleaning agent, like a mild liquid dish soap or Murphy’s Oil Soap®. For more cabinet care tips and advice, read our blog on Do’s and Don’ts of Kitchen Cabinet Cleaning and download the Installation, Care and Cleaning Guide.
Over time, hinge screws can loosen with normal use. Our hinges allow you to adjust doors to maintain perfect fit, operation and alignment with a simple turn of a screwdriver. Check out our Installation, Care and Cleaning Guide for details on adjusting cabinet doors based on the exact hinge style of your KraftMaid kitchen cabinets.
Visit our Cabinet Adjustment Tips page for simple instructions on how to align drawer fronts, door hinges, drawer glides and storage accessories to keep your kitchen in top working order.
Cabinets can be challenging to install correctly, so we recommend using a professional installer. But if you’ve got home improvement experience and want to tackle cabinet installation yourself, our Installation, Care and Cleaning Guide offers instructions and a handy supplies list to help you get successful results.
Big or small, it’s never fun to discover a blemish on your beautiful cabinets. No need to panic. Visit the Touching Up Your Cabinets page on kraftmaid.com for instructions on disguising those imperfections.
It’s easy. To remove a drawer that has metal glides on the bottom, open the drawer, reach underneath and squeeze the orange release handles located on each side near the front of the drawer box. Then, lift the drawer out and up to release. To put the drawer back, place it on top of the glide runners and close the drawer completely. The locking devices will click and engage with the KraftMaid drawer glides automatically. Before you refill your drawer, open it all the way to confirm the locking devices have engaged. (These same steps apply to roll-out trays.)
There’s not a universal way to start a kitchen remodel. The process and experience is different for everyone. But all homeowners ultimately need to decide on things like style, budget and timeline. The Planning & Budget section of kraftmaid.com is packed with info, tools and resources to point you in the right direction – including a Kitchen Remodel Checklist you can use as a guide to get started with your kitchen renovation.
The cost of a kitchen remodel will vary based on things like the extent of your renovation, the size of your kitchen, the materials you choose and the cost of labor in your region. We’ve got an entire section of our site dedicated to helping you find the right investment level for your situation. (You may also want to explore the KraftMaid Customer Stories page to see real-life remodels, with a budget range spent on each project, to get an idea of how far your money can go.)
Increased value starts with how much a new kitchen, one that’s designed just for you, improves life in your home. But if you’re purely thinking about money, the Remodeling 2021 Cost vs. Value Report estimates homeowners have recouped up to 57% of their kitchen investment in improved resale value.
Every project will be a bit different, but you’ll likely spend several (very active) months between first exploring the elements you envision in your dream kitchen and preparing your first meal in it. Check out our Project Timeline for a rundown of the four major steps of a kitchen remodel, the basic activities happening at each phase and a general idea of how much time you can expect to dedicate to each.
From electrical and plumbing to carpentry and tile setting, there are a lot of dimensions to cover when remodeling a kitchen so it turns out perfect. We recommend only the most skilled individuals tackle a DIY kitchen remodel. Consider hiring a professional for parts of the project that are beyond your scope.
It’s great that you’re thinking about this because it’s important to keep your cabinets safe and sound in a climate-controlled environment between delivery and installation. Use our Preparing for Delivery page on kraftmaid.com to help you identify the right spot in your home to store your order and set up your delivery drop zone. (Hint: Don’t just leave your kitchen cabinets in your garage.)
No one wants to live without a working kitchen for any longer than absolutely necessary. That’s why we strongly suggest you don’t start removing kitchen cabinets until your new cabinets have arrived and you have the opportunity to inspect them for anything that’s not perfect. Once you’re sure everything is right (and all your contractors are ready to go), grab a sledgehammer and kiss your old space goodbye.
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Didn't find the answer you were looking for?
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Remodelling can be a complex process with scenarios that are different for everyone. Since we can't address every question here, we have other ways to help. (And whenever you're ready to talk about your remodel, a local KraftMaid designer can guide you through every phase of your project.)
Remodelling can be a complex process with scenarios that are different for everyone. Since we can't address every question here, we have other ways to help. (And whenever you're ready to talk about your remodel, a local KraftMaid designer can guide you through every phase of your project.)
We believe in quality craftsmanship. We also believe that quality craftsmanship should last your lifetime, not just a set number of years. Simply put, your investment is protected for as long as you own it. All that’s left is to register your cabinetry using the button below.
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What is Your Warranty
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Cabinetworks Group Michigan LLC, warrants its cabinetry to be free of defects in material or workmanship for as long as they are owned by you, the original purchaser.
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How Do You Make a Warranty Claim?
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Please contact your local retailer from whom you purchased the product. If the retailer is not available, please contact Cabinetworks Group.
For additional details, please download the full warranty below.
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What Does the Warranty Cover
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Cabinetworks Group Michigan LLC, at its option, may elect to repair or to replace any KraftMaid product covered by this warranty. We are always innovating and actively seeking ways to improve our product offering and to make your life easier. As such, some replacement parts are subject to availability, and may differ from those originally supplied.
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What is Not Covered?
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The natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. We believe this is the beauty of nature and not a defect.
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Products or parts purchased without a finish.
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Wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.
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KraftMaid cabinetry purchased prior to 1999.
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To the maximum extent permitted by applicable law: This warranty does not cover indirect, special, incidental, or consequential damages, loss of use, or labor expenses in uninstalling or installing any material or parts, whether arising out of breach of warranty, breach of contract, negligence, tort, or any other legal theory, even if Cabinetworks Group Michigan LLC has been advised of the possibility thereof. Cabinetworks Group Michigan LLC disclaims responsibility for damages in excess of your purchase price. Some provinces and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty excludes all industrial, commercial and business usage, whose purchasers are hereby extended a one-year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of the warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. This warranty is not transferable.
How will your kraftmaid.com order arrive? When will it get there? How you can send something back? Find all the answers you need about online purchases here.
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Shipping and Delivery
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KraftMaid can only ship online orders to valid street addresses and cannot ship to P.O. Boxes or APO/FPO.
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Standard Shipping - Ground
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Shipping time for orders placed through kraftmaid.com is approximately 10-12 business days. Standard shipping is included in the cost of all online samples.
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Standard shipping for all other online products is $10 flat rate within the U.S. and $20 flat rate shipping to Canada.
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Order Cancellations
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If you have any questions regarding your purchase from kraftmaid.com, please call us at 1-888-562-7744. Once your order has been processed for shipment it can no longer be cancelled; it will need to be returned. Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below.
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Return Policy
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This Return Policy applies only to items ordered directly from KraftMaid Cabinetry via kraftmaid.com. Items ordered through KraftMaid retailers cannot be returned to or refunded by KraftMaid Cabinetry.
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You can cancel items or orders that haven't entered the shipping process yet by contacting Customer Care at 1-888-562-7744.
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No returns are accepted for finish chips or door samples. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final.
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You may return other items in their original condition within 30 days of receipt of the shipment. Product must be shipped back or postmarked prior to the expiration of the 30-day window. We will issue a full refund for the price of any item you return that meets this condition. KraftMaid can only refund shipping costs if the return is a result of our error. Touch-up paint kits, fill sticks and pens are not eligible for returns, all sales on these items are final.
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Credit cannot be issued without the following information:
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Order P.O. #
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Name
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Address
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City / State / ZIP Code
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Phone
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Email
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Reason for Return:\\r\\n
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Customer Choice
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Incorrect Item Received
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Arrived Damaged/Defective
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Other
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Packaging Your Return
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Please fill out the return information and your packing slip with your return.
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Guidelines for Proper Packaging:
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Wrap items separately and securely
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Use adequate cushioning material
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Use a rigid carton
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Apply strong tape designed for shipping (do not use string)
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Attach a single address label with a clear and complete delivery and return address
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For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Return address: KraftMaid Cabinetry Attn: Customer Care 15535 Old State Rd Middlefield, OH 44062
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Problems, Questions, Suggestions?
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If you have any questions regarding this order, please call us at 1-888-562-7744.
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Carrying KraftMaid cabinets in your kitchen and bath showroom is an excellent way to give your design team and your clients everything they want – a name they can trust, countless ways to create a truly personalized design plan and helpful assistance throughout the process. Become a dealer to combine your design savvy with our commitment to craftsmanship and on-trend styles.
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Whether you are looking for a traditional, modern, or transitional style, we have the capabilities to supply designers with the look they need. With our commitment to quality craftsmanship, partnering with us can help provide homeowners with peace of mind, knowing that they are investing in cabinets that will stand the test of time. We’re proud to partner with more than 12,000 designers in thousands of locations throughout North America. Offer KraftMaid® Cabinetry – the No. 1 name in cabinetry – at your kitchen and bath design center.
Starting in late 2020, we have experienced overwhelming interest for our products from dealers, showroom, and builders nationwide. As such, response times for new dealer-partner applications are currently slower.
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We invite you to fill out the form below, and a member of our sales staff will connect with you as soon as possible.
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Your patience is greatly appreciated.
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Why Become a KraftMaid Cabinetry Dealer?
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Since 1969, KraftMaid Cabinetry has focused on listening, observing and creating new ways homeowners can personalize their homes for how they want to live. We’re always looking for partners that bring this same approach to kitchen and bath design. If you’re committed to knowing your client’s needs as well as you know your profession, KraftMaid Cabinetry can support you with a collection of high-quality products, plus a variety of tools and resources – all backed by a team of associates dedicated to making your projects successful and your customers happy.
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Streamlined electronic ordering for simplicity and accuracy
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Responsive Customer Care staff – including Saturday availability
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Easy-to-use, online design and training tools
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The confidence of featuring products backed by a Lifetime Limited Warranty
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Thousands of product customization opportunities for truly unique designs
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