We’ve compiled a library of resources to assist you before, during and after you place your order. Don’t see what you need here? Contact KraftMaid Customer Care.
Description
Preparing for delivery
You’ll need a place to store your cabinets between the day they arrive and the day they’re installed. Here's how to do it right.
Inspecting your delivery
It’s impossible to resist peeking inside each shipping box to check out your cabinets as soon as they come off the truck. We'll tell you what to look for.
In the most used room of your home, your kitchen cabinets will likely suffer a few dings and scratches over the years. We’ll help you disguise the signs of wear and tear.
We believe in quality craftsmanship. We also believe that quality craftsmanship should last your lifetime, not just a set number of years. Simply put, your investment is protected for as long as you own it. All that’s left is to register your cabinetry using the button below.
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What is Your Warranty
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Cabinetworks Group Michigan LLC, warrants its cabinetry to be free of defects in material or workmanship for as long as they are owned by you, the original purchaser.
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How Do You Make a Warranty Claim?
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Please contact your local retailer from whom you purchased the product. If the retailer is not available, please contact Cabinetworks Group.
For additional details, please download the full warranty below.
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What Does the Warranty Cover
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Cabinetworks Group Michigan LLC, at its option, may elect to repair or to replace any KraftMaid product covered by this warranty. We are always innovating and actively seeking ways to improve our product offering and to make your life easier. As such, some replacement parts are subject to availability, and may differ from those originally supplied.
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What is Not Covered?
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The natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. We believe this is the beauty of nature and not a defect.
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Products or parts purchased without a finish.
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Wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.
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KraftMaid cabinetry purchased prior to 1999.
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To the maximum extent permitted by applicable law: This warranty does not cover indirect, special, incidental, or consequential damages, loss of use, or labor expenses in uninstalling or installing any material or parts, whether arising out of breach of warranty, breach of contract, negligence, tort, or any other legal theory, even if Cabinetworks Group Michigan LLC has been advised of the possibility thereof. Cabinetworks Group Michigan LLC disclaims responsibility for damages in excess of your purchase price. Some provinces and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty excludes all industrial, commercial and business usage, whose purchasers are hereby extended a one-year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of the warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. This warranty is not transferable.
How will your kraftmaid.com order arrive? When will it get there? How you can send something back? Find all the answers you need about online purchases here.
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Shipping and Delivery
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KraftMaid can only ship online orders to valid street addresses and cannot ship to P.O. Boxes or APO/FPO.
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Standard Shipping - Ground
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Shipping time for orders placed through kraftmaid.com is approximately 10-12 business days. Standard shipping is included in the cost of all online samples.
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Standard shipping for all other online products is $10 flat rate within the U.S. and $20 flat rate shipping to Canada.
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Order Cancellations
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If you have any questions regarding your purchase from kraftmaid.com, please call us at 1-888-562-7744. Once your order has been processed for shipment it can no longer be cancelled; it will need to be returned. Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below.
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Return Policy
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This Return Policy applies only to items ordered directly from KraftMaid Cabinetry via kraftmaid.com. Items ordered through KraftMaid retailers cannot be returned to or refunded by KraftMaid Cabinetry.
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You can cancel items or orders that haven't entered the shipping process yet by contacting Customer Care at 1-888-562-7744.
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No returns are accepted for finish chips or door samples. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final.
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You may return other items in their original condition within 30 days of receipt of the shipment. Product must be shipped back or postmarked prior to the expiration of the 30-day window. We will issue a full refund for the price of any item you return that meets this condition. KraftMaid can only refund shipping costs if the return is a result of our error. Touch-up paint kits, fill sticks and pens are not eligible for returns, all sales on these items are final.
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Credit cannot be issued without the following information:
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Order P.O. #
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Name
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Address
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City / State / ZIP Code
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Phone
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Email
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Reason for Return:\\r\\n
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Customer Choice
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Incorrect Item Received
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Arrived Damaged/Defective
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Other
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Packaging Your Return
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Please fill out the return information and your packing slip with your return.
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Guidelines for Proper Packaging:
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Wrap items separately and securely
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Use adequate cushioning material
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Use a rigid carton
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Apply strong tape designed for shipping (do not use string)
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Attach a single address label with a clear and complete delivery and return address
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For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Return address: KraftMaid Cabinetry Attn: Customer Care 15535 Old State Rd Middlefield, OH 44062
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Problems, Questions, Suggestions?
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If you have any questions regarding this order, please call us at 1-888-562-7744.
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Carrying KraftMaid cabinets in your kitchen and bath showroom is an excellent way to give your design team and your clients everything they want – a name they can trust, countless ways to create a truly personalized design plan and helpful assistance throughout the process. Become a dealer to combine your design savvy with our commitment to craftsmanship and on-trend styles.
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Whether you are looking for a traditional, modern, or transitional style, we have the capabilities to supply designers with the look they need. With our commitment to quality craftsmanship, partnering with us can help provide homeowners with peace of mind, knowing that they are investing in cabinets that will stand the test of time. We’re proud to partner with more than 12,000 designers in thousands of locations throughout North America. Offer KraftMaid® Cabinetry – the No. 1 name in cabinetry – at your kitchen and bath design center.
Starting in late 2020, we have experienced overwhelming interest for our products from dealers, showroom, and builders nationwide. As such, response times for new dealer-partner applications are currently slower.
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We invite you to fill out the form below, and a member of our sales staff will connect with you as soon as possible.
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Your patience is greatly appreciated.
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Why Become a KraftMaid Cabinetry Dealer?
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Since 1969, KraftMaid Cabinetry has focused on listening, observing and creating new ways homeowners can personalize their homes for how they want to live. We’re always looking for partners that bring this same approach to kitchen and bath design. If you’re committed to knowing your client’s needs as well as you know your profession, KraftMaid Cabinetry can support you with a collection of high-quality products, plus a variety of tools and resources – all backed by a team of associates dedicated to making your projects successful and your customers happy.
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Streamlined electronic ordering for simplicity and accuracy
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Responsive Customer Care staff – including Saturday availability
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Easy-to-use, online design and training tools
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The confidence of featuring products backed by a Lifetime Limited Warranty
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Thousands of product customization opportunities for truly unique designs
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